Terms of Service


1. Terms

By signing up to the the website at https://tryhackme.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Unless explicity stated or credited, users are assumed to own the material they used to create a room. Users without subscriptions can only access non-subscription rooms.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by tryhackme at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on tryhackme's website are provided on an 'as is' basis. tryhackme makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, tryhackme does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall tryhackme or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on tryhackme's website, even if tryhackme or a tryhackme authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on tryhackme's website could include technical, typographical, or photographic errors. tryhackme does not warrant that any of the materials on its website are accurate, complete or current. tryhackme may make changes to the materials contained on its website at any time without notice. However tryhackme does not make any commitment to update the materials.

6. Links

tryhackme has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by tryhackme of the site. Use of any such linked website is at the user's own risk.

7. Modifications

tryhackme may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of London, United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. User Code of Conduct

tryhackme reserves the right to discontinue service for any user that violates these terms and conditions, and the user conduct. We expect users to follow certain conditions including but not limited to:

  1. Users must only attack infrastructure/material provided by a room they join.
  2. Users must not distribute any malicious material to other user such as malware through the upload functionality, or through any other means.
  3. User must abstain from any unlawful, inappropriate and abusive use of the content and the services provided on this website at all times, in accordance with the existing legislation, and respect the intellectual property rights of tryhackme.

10. Payments

All payments on tryhackme are by third-party API's. We do not store any personal payment details on the site (apart from the payment method).By paying with 'Stripe.com' you agree to their terms and conditions.We only offer refunds on payments to this website via Stripe. We reserve the right to offer a refund. All payments are final.We hold the right to close any account (without any form of refunds) at our discretion.

Privacy Policy

Your privacy is important to us. It is tryhackme's policy to respect your privacy regarding any information we may collect from you across our website, http://tryhackme.com, and other sites we own and operate.

tryhackme adheres to GDPR(general data protection regulation) and are GDPR compliant when collecting and processing user information.

What Data Do We Collect

We collect the following information

  • Username
  • Email
  • Password
  • Gender
  • Occupation information including job title and place of work
  • Feedback about user experience
  • Usage statistics on the platform. Examples of these statistics include most accessed room and number of deployments. Some of these statics are sent to the third party analytics service: Amplitude
  • Log data when you visit our website. This log data may include information such as your computer's IP address, browser page, pages of service you visit, your time spent there and other statistics.
  • Session Recordings using Fullstory. These captures do not include any of the aformentioned personally identifiable information

How Do We Collect Your Data

We collect the aformentioned information on the sign up and profile pages of the website. We also collect feedback through the feedback section on the website, sending out forms via email, and focus groups and interviews with users.Other information such as logging and usage statistics are gathered automatically when a user accesses features of TryHackMe.

What do we use your data for

We use the information entered in the profile to help assess how to create appropriate content for the users. Depending on the users occupation and skill levels, we aim to create content the better suits their needs.When running specific events using TryHackMe such as CTFs, users who sign up to such events on the platform are explicity notified that their information is used by organizing parties involved in the event. The gathering,processing and use of the data follows the aformentioned processes.

By default, users opt-in to receiving emails from TryHackMe, and this can be changed upon specific request from the users

How Do We Store Your Data

tryhackme will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. tryhackme will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services such as creating more appropriate virtual rooms and other training content.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

What Are Your Data Protection Rights

You have the following rights with respect to your data:

  • The right to access: you have the right to request tryhackme for copies of your personal data. We may charge you a small fees for this service
  • The right to rectification: you have the right to request that tryhackme correct any information you believe is inaccurate. you also have the right to requestour comapny to complete the information you believe is incomplete
  • The right to erasure: you have the right to request that tryhackme erase your personal data under certain conditions
  • The right to restrict processing: you have the right to request that tryhackme restrict the processing of your personal data, under certain conditions
  • The right to object to processing: you have the right to object to tryhackme processing your personal data, under certain conditions
  • The right to data portability: you have the right to request that tryhackme transfer that data that we have collected to another organization, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@tryhackme.com

This policy is effective as of 10 October 2018.

Cookie Policy

About cookies

This website uses cookies. By using this website and agreeing to this policy, you consent to tryhackme's use of cookies in accordance with the terms of this policy. Cookies are files sent by web servers to web browsers, and stored by the web browsers.The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Google cookies

tryhackme uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.tryhackme publishes Google AdSense interest-based advertisements on this website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/. You can opt-out of the AdSense partner network cookie at: http://www.google.com/privacy_ads.html. However, this opt-out mechanism uses a cookie, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you should use the Google browser plug-in available at: http://www.google.com/ads/preferences/plugin.

Fullstory Cookies

As mentioned above, we use Fullstory to ensure that we can enhance users' experience by understanding how exactly they interact with the user interface. Fullstory does not record any personallyidentifiable information. Fullstory operates by tracking users using its cookies. TryHackMe only uses this information internally and does not send, distribute or sell this data to any other third party,apart from Fullstory(where this data is stored).